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Luciano Lira  An accomplished PMP, PMI-ACP, PMO-CP, and CSM-qualified Project Manager and IT Service Manager, I bring over two decades of expertise in Projects and IT environments. I am deeply passionate about Artificial Intelligence and leverage cutting-edge AI technologies to enhance my project management skills, ensuring that projects are executed efficiently and effectively. My enthusiasm for Generative AI tools such as ChatGPT and Bing is focused on utilizing its transformative capabilities to optimize project outcomes and drive innovation in IT service management and Project Management.

He has a proven track record of successfully steering complex projects to completion, adeptly navigating risks, and challenges to ensure alignment with project objectives. My deep understanding of IT infrastructure is complemented by extensive experience with Data Centres (Tier 2 and 3). I also possess a strong background in leading and optimizing IT support teams across Levels 1, 2, and 3, ensuring seamless service delivery and operational excellence.