Optimizing Your Customer Relationship
Description
Nicholas Errico, fondly known as the "New York Cowboy," presents a transformative approach to Project Management through the powerful DRS (Deliver, Relate, Sell) mindset. This revolutionary framework unlocks the secret to increasing Customer Value and Service Provider Revenue, creating an unbeatable WIN/WIN scenario. Through his dynamic approach, teams consistently achieve higher project delivery rates, soaring customer satisfaction, and enhanced strategic positioning.
What sets this experience apart is Nicholas's unique ability to weave entertainment with education. Get ready for a journey filled with compelling stories - from Miami misunderstandings to SpongeBob wisdom, from Cashew Fruit insights to lessons from the Methodic Squirrel. Each tale perfectly illustrates crucial project management principles while keeping you engaged and entertained. After all, as Nicholas says, "You can't learn if you're sleeping!"
Key Objectives/Deliverables
- Establishing and delivering customer success
- How to establish and build your customer relationship
- How to add customer value while growing your account
About The Speaker
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Nicholas Errico
Nicholas Errico is the "New York Cowboy," a powerhouse in professional services who brings an electrifying blend of expertise and entertainment to every stage. With all 15 PMI certifications, 30 cloud credentials across AWS, Google Cloud, and Azure, and an astounding 150+ professional certifications, he's the embodiment of lifelong learning. As a sought-after speaker at PMI events nationwide, Nicholas captivates audiences with his signature mix of ironic humor and practical wisdom. His Amazon-published book, "Off the Beaten Path – A Project Management Field Guide," has become essential reading for professionals seeking real-world insights. This former New Yorker, now thriving in Dallas with his wife, three children, and loyal dog, transforms complex concepts into memorable lessons through compelling storytelling. His mantra, "You can't learn if you're sleeping!" perfectly captures his dynamic approach to professional development. |
Please note: Reservation for PMI Finland Chapter webinars/events closes 1 day before the event, and the zoom link will be sent at least 3 hours before the event starts.
Any question you have before or after the webinar, kindly email: nurkhat.ibadildin@pmi-fi.org
